The promotional materials for the National Funeral Directors Association’s 124th Annual Convention & International Exposition dubbed the event with the slogan, “Chicago Style.” While the convention was held in the Windy City, the theme shifted in the aftermath of Hurricane Katrina to speak more about “local heroes.”
After Christine Pepper, NFDA’s chief executive officer, shared a message from President Bush that read,
“I appreciate NFDA members for promoting high standards in your industry. Your efforts demonstrate your dedication to your profession and reflect the compassionate spirit of our nation,” she noted how the association membership, nonmembers and suppliers rose to the occasion to assist in the aftermath of Hurricane Katrina. “Many NFDA members, nonmembers and the entire funeral service community rose to the occasion, selflessly volunteering their time, supplies, money and even their homes,” she said. “I am truly proud of our NFDA members, our staff and the entire funeral service community for the inspiring example you have set in the face of this latest challenge.” During his address to the general session, NFDA President Doggett Whitaker shared some of his thoughts, both pre-Katrina and after. “[Before Katrina] I was thinking about some of our past years, and how relatively calm this year had been, not that there hadn’t been some bumps in the road during the year, but nothing that seemed overly demanding,” said Whitaker, whose legacy as president will be having presided over the association’s response to the devastation. “And then Katrina and Rita have certainly changed this perspective. They have brought my presidency to a monumental close for me personally. “I was privileged to travel to Mississippi and Louisiana after the hurricane, representing NFDA to meet and work with some of the funeral directors in those states. I have seen unbelievable destruction. But I have also seen unbelievable reserve on the part of many funeral directors reaching out to fellow funeral directors supporting each other,” he added. Whitaker described one incident while helping out at one of the funeral homes in Biloxi, Mississippi. A woman came in with her daughter to make arrangements for her husband who had been killed in Katrina. “They [the family] were on the first floor and saw the water rising in their home and went upstairs,” Whitaker said. “It was the woman, her husband, her best friend and three dogs. As they looked out the window of the second story of this building, the water was reaching the window.” Seeing the rising water, the family ran to the back of the house. The woman, her friend and three dogs jumped on to the back porch, which then became separated from the house. “As she looked back, she saw the roof of her house pushing her husband under the water,” Whitaker said. “She told us that she thought he was dead before the water took him away.” The woman and her friend escaped by jumping on some debris that floated by and taking shelter in a tree. The two climbed onto the tree as the dogs floated away. The woman didn’t know exactly how long she was in the tree, but she guessed it was about two-and-one-half hours. When they were finally rescued from the tree, they didn’t know where they were. There weren’t any landmarks because everything had been destroyed. “But the dogs found them and came back to her,” Whitaker said. When the woman came to make the arrangements for her husband, funeral director Bubba Lang introduced Doggett and Christy Whitaker to her. “She didn’t know who we were but she thanked us for being there and for funeral service taking care of people like her in such a delicate situation,” Whitaker said. She told Lang, “I thank you for what you’re doing for me. I know you will take care of my husband when he is found but I have to leave to survive.” Whitaker said that the woman gave Lang a hug and she walked out the door. As she left, Lang turned to Whitaker and said, “Hurricanes are the great equalizer. They do not discriminate between the rich or the poor, black or white, educated or uneducated. They devastate us all.” “This experience has affected me personally,” Whitaker said. “Those things I used to worry about seem less significant today.” Whitaker then asked all those in attendance who had come from Louisiana and Mississippi, and those who had traveled to the stricken areas to come forward and receive wristbands inscribed with the words, “local hero.” “The blue bands unite your fellow funeral directors who care about you and your communities,” he said. “These words were chosen to describe how proud we are of you for the regard and responsibility you have shown so notably and demonstrated so well while
representing funeral service in the midst of tragedy.” The theme of local heroes continued to the convention’s closing session. Following the lead of Whitaker and Bob Biggins, who succeeded Whitaker as NFDA president at the conclusion of the convention, several funeral directors who are based in the Gulf region, traveled to Chicago to share their experiences. Without any fanfare or introduction, Whitaker took the stage for the final session and told the assembly that this would be a difficult presentation to make, unscripted and from the heart. “It’s good to be among friends,” he said. As the Whitakers drove into Gulfport, they passed caravan after caravan of military vehicles and utility trucks. “The closer we got to the gulf, the greater the damage to the trees, to the homes and to the cities,” Whitaker said, recounting his trip. “There were long lines for water and food, and there were extremely long lines for gasoline.” The destruction he saw in Gulfport and Biloxi was virtually beyond description.”Entire neighborhoods were gone, just piles of rubble on a square,” he said. “People were walking around the rubble just trying to find something that was theirs. “As we drove by and we had to stop as the military was directing us, I looked out of the car window and there was a pile of scrap,” Whitaker added. “In that pile was a DVD, a videotape, a scrapbook and a child’s pair of shoes. I didn’t know if it belonged to one family or different families. Standing near one of the funeral homes that had been destroyed, we knew that there had to be somebody nearby that was dead because the smell of death was acutely present.” What he did see in Mississippi and Louisiana were funeral directors living in funeral homes, in forensic centers and trailers. Some had lost their personal homes, their businesses, their cars, their clothes. Some had also lost friends and family.
“But they were still at work taking care of others who needed their help, but they were also looking after each other,” Whitaker said. It was his mission to go into these areas to see how funeral directors were faring and what their greatest needs were both personally and for their businesses, as well as to let them know that funeral directors across the country were there for them. Whitaker stayed in Mississippi for three and a half days and then drove into Lafayette, La., for three more days. “It was not easy to leave either state at week’s end,” he said. “I wanted to stay and work alongside these people. I had become part of it.” Whitaker was followed to the stage by Biggins, who spearheaded NFDA’s volunteer efforts. “While Doggett and Christy were in the Gulf Coast, Doggett asked me to coordinate volunteer efforts with our NFDA staff in Brookfield, Wis.,” Biggins said. “Every day during this crisis we met via teleconference at 9:30 a.m., never once finishing our discussions before noon. Our mission and our vision was to reach out and help. Our mission and vision was to what we as funeral directors do best, that is to step up in crisis, step up to serve our fellow funeral directors so that they can best serve the living while caring for the dead.” Biggins called the volunteer response “overwhelming.” NFDA members, nonmembers and suppliers across the country participated in the effort. “I am so proud of the efforts of NFDA,” Biggins said. “I am so proud of our staff and what they did, giving of themselves.”
One of the stories of selflessness that Biggins shared with attendees was the story of Chad Riemann, president of the Mississippi Funeral Directors Association. Riemann’s wife, Heather, was pregnant with their third child. She went into premature labor as Katrina was bearing down on the Gulf Coast. Riemann took his wife and toddler twins to Jackson, Miss., some 200 miles away from their home, where she delivered a baby girl named Emma. “Once Chad knew that Emma, Heather and his twins were all alright, he got in his car and returned to Gulfport and Biloxi,” Biggins said. “He left a newborn baby, toddler twins and his wife and put his life on hold to care for those who had lost life. Ladies and gentlemen, that’s what we do. We put our lives on hold to help others.” Later Biggins said he felt the need to go to the gulf to help the volunteers. “[Doggett] tried to talk me out of it,” Biggins said. “But I just went and I did what I had to do.” Once the volunteers began to arrive in the Gulfport area, they rolled up their sleeves to help families. “They sleep on visitation room floors, they slept on chapel seats,” Biggins said. “Unless you have been there you cannot imagine what had taken place,” he added, “which is what I wanted to talk about with you today. “I was asked, ‘when do you think things will be back to normal there?” “I thought for a moment and my response was a simple one,” Biggins said. “As far as funeral service is concerned, it’s back to normal and it wasn’t because we continued to do what we do. People who had lost their own homes reached out to serve families. A gentleman who had a brand new baby delivered in the midst of this mayhem, returned to serve. Funeral service never missed a beat. The structures, the infrastructures and the other things that were so impacted, I don’t know if they will ever return to normal. I pray that they will. Funeral service stood tall.”
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